Overview - Customs & Shipping

Update from TAHOCO Logistics (A Division of Thompson Ahern International) (PDF, 77 KB)


All Shipments entering Canada must be cleared through Canada Border Services Agency (CBSA) prior to their delivery to the university. Personal shipments are not to be addressed to the university.

For customs purposes, a Commercial Invoice is to be attached to the carrier's waybill. The vendor must reference Queen's University's purchase order number and/or chartfield numbers on the invoice along with the Country of Origin for each item. (The country of origin refers to the country in which the item was manufactured, not just where the item is coming from. (e.g., the country of origin is not Canada unless the item was made in Canada.)

You must have the shipper indicate your chartfield in the reference field of the waybill. (fund-department-account (program, class, project) if applicable, i.e. xxxxx-xxxxx-xxxxx)

"Importing into Canada Process info graphic"


When you are shipping internationally, you must complete an export documentation questionnaire (PDF 76 KB) to ensure the correct export paperwork can be created. There is a three-day processing time. Please email your request to the Queen's Logistics Coordinator at logistics@queensu.ca.

If you are ordering a large piece of equipment, it should be delivered by truck. The account number is listed below.

A commercial invoice must accompany all international shipments. A copy of this invoice must also be emailed to the Logistics Coordinator logistics@queensu.ca 

Thompson Ahearn & Co., Ltd. is Queens University's customs broker. They will clear all shipments for Queens University. Thompson Ahearn invoices GST on imported shipments. If there are duty charges, Thompson Ahearn invoices Queen's University for these as well. Contact information for the broker is: 

Head Office Customs Analyst - for day to day shipment processing:  Account Representative: Bob Faulkner 905 677 3471 ext.5435  bfaulkner@taco.ca

Emergency After Hours: 416 709 3085

The following are some of the accounts we have opened with various shipping companies. Please contact SPS -  Business Services & Logistics for shipping company account numbers. Logistics@queensu.ca

Couriers DO NOT deliver to a P.O. box! You must have a street address indicated on your waybill,  with a phone number  for the courier to touch base with receiver.

Please Note: Paper Waybills will not be accepted by the courier driver.

You Must Obtain a User ID and Password to ship online with any Queen's Account by contacting the Logistics Coordinator.

You also must indicate your chartfield in the reference field when shipping on line i.e. xxxxx-xxxxx-xxxxxx-0-0-0 for the charges to be charged to the correct account.

When ordering Internationally please tell the Vendor to indicate your chartfield in the reference field of the waybill for billing purposes. As well tell the Vendor to indicate "Custom Clearance by Thompson, Ahern" on the commercial invoice.

 Company Name Telephone
Air Canada Cargo 1- 800-387-4865
Federal Express 1- 800-463-3339
TST Overland Express (truck) (Formerly Kingsway) 1- 888-878-9229
United Parcel Services (UPS) 1- 800-742-5877

Preferred Courier Shipping for the University is QShip

Please visit the QShip Information page or use the link below to login

QShip - Queen's Shipping Portal

If you require access to the Queens Shipping Portal please contact Business Services & Logistics @ 36950 or logistics@queensu.ca

Do Not call the couriers 800 number or go on to the couriers website to set up an account. Calling the 800 number or going directly to the couriers website to set up an account will result in non-contracting pricing.