Students
March 25, 2020 – Important update for students regarding Overdue Student Fees and COVID-19
March 25, 2020: Due to the evolving Coronavirus COVID-19 outbreak, we wanted to reach out to you and let you know that we have put a temporary hold on all our collection activities until May 1, 2020.
This means the following:
- Payment Plans – If you are currently on a payment plan with Queen’s and/or a collection agency to pay off debt from a prior year, you are not required to make payments until May 1, 2020 if you are unable to do so
- Accounts with a Collection Agency – If your account is currently with a collection agency, they have been instructed, as of March 25, 2020, to suspend all collection activity until May 1, 2020
We understand the current situation is causing stress, disruption, and uncertainty so we wanted to help to alleviate the additional potential stress caused by collection activities. Please contact qu.sr@queensu.ca if you have any questions or concerns regarding the above information. We are here to help.
Please also visit our COVID-19 website for the most up-to-date information regarding the evolving COVID-19 outbreak.
Contact the Office of the University Registrar for Inquiries Regarding:
- Address and banking information changes
- Health plan information
- Residence fees and payments
- SOLUS accounts
- Student Financial Aid (Queen's & Government - including OSAP)
- Transcripts
- Tuition payments and refunds
- T2202A Income Tax Certificates
- T4A's issued by the Registrar's Office
Contact Financial Services for Inquiries Regarding:
- Overdue Student Fees (Collection Services)
- Travel & Non-Travel expense reimbursement claims
- Timing & reference numbers for expected payments
- Casual salary payments
- Graduate research awards
- T4A's issued by Financial Services