Student Services Strategic Planning Exercise

Final Report


One of the four pillars of Queen’s Strategic Framework is “enhancing our student learning experience.”

Support services for undergraduate and graduate students are an integral part of the student experience and are key to promoting academic and personal success. Effective student services are also essential to supporting the internationalization pillar of the framework.

At Queen’s, these services are delivered in faculty offices and academic departments; in the library; across the division of Student Affairs (including Residences, Health, Counselling and Disability Services, Athletics and Recreation, Student Academic Success Services, Career Services, the Queen’s University International Centre, and the Office of the University Registrar, among others); and through student associations, and peer-led clubs and groups.

Linked with ongoing strategic enrolment management, the university will develop a strategic plan for student services that will reinforce integrated planning already underway in various units to help ensure optimal service levels, awareness and access, and responsive and relevant services and programs that align with the needs and goals of an evolving student population.

I. Terms of Reference

An advisory committee to the provost will be convened to:

  • Define the scope of “student services” for the purposes of the plan.
  • Articulate the roles and responsibilities of various contributors to student services across the institution.
  • Conduct a strengths, weaknesses,opportunities and threats (SWOT) analysis of student services at Queen’s.
  • Review best practices for capacity-building and delivery of post-secondary student services.
  • Identify gaps that should be addressed.
  • Develop a student services strategic planning document that aligns with the Strategic Framework.

II. Committee Membership

Name Title
T. Alm Associate University Registrar – Student Awards
B. Brouwer Vice-Provost and Dean of Graduate Studies
J. Hill Director, Four Directions Aboriginal Student Centre
C. Keates Director, Career Services
S. Korba Director, Student Academic Success Services
P. Lloyd AMS Vice-President of University Affairs
S.Mumm Dean, Faculty of Arts and Science
K. O’Brien Associate Vice-Principal (International)
A. Tierney Vice-Provost and Dean of Student Affairs
M. Whitehead Vice-Provost and University Librarian
K. Wiener SGPS President
K. Woodhouse Dean, Faculty of Engineering and Applied Science
M. Young Rector

Chair: A. Tierney