Student Guide

Faculty of Education students should refer to the following pdfs for their specific registration information for summer 2023.

• Consecutive Education Students Only (PDF, 141.2 KB)
• Primary-Junior French as a Second Language Multi-Session Students Only (PDF, 141.6 KB)
• Indigenous Teacher Education – Community Based Students Only (PDF, 198.2 KB)
• Technological Education Multi-session Program Students Only (PDF, 160.6 KB)

NetID

Your NetID is your passport to student online services at Queen’s, such as: your student email, your SOLUS Student Centre, and onQ. Without it, you will be unable to access these services, so setting up your NetID is the first step.

• If you do not yet have a Queen’s NetID and password, activate one now
• The password you set up for your NetID will be the same for SOLUS, email, and all services requiring you to log on. You should never give out your NetID and password

Queen's Email

In order to ensure that your information remains private and is secure, the university will only use your @queensu.ca email account to communicate with you, so be sure to use this email account when contacting us and to check it on a regular basis.
Find information on setting up your @queensu.ca email.

MyQueensU Portal

The MyQueensU Portal functions as a personal ‘home page’ for students. After logging into the Portal with your NetID and password, you will be able to access your Queen’s email account and enter the SOLUS Student Centre. You will also be able to access the Message Centre, where important notices will be posted. Go to your MyQueensU Portal.

SOLUS Student Centre

How to update important contact information for Registration

The SOLUS Student Centre is the place where you will find everything relating to your student academic and financial record at Queen’s.

For tutorials on how to use SOLUS and a summary of the information you will find there, check out the SOLUS Help section of our website.

* Students also employed as staff at Queen’s (including graduate students employed as teaching assistants) will access SOLUS from the 'My Applications' tab and the Student/HR Admin link.

Banking Information

Do we have your banking information? You can update your information in the SOLUS Student Centre in the Finances section. Your Canadian banking information permits Queen’s to, when appropriate, process refunds directly into your bank account.

Please remember that:

• Queen’s will not deduct payments directly from your bank account. You must make payments using one of the options listed on our how to pay page
• Awards administered by the Student Awards Office will be deposited to your student account, not your personal bank account. Award payments will be held in your student account to be applied to all current and future due university charges (e.g. fall term tuition, fees, residence, winter term tuition). How Queen’s Financial Aid is Paid

Access to your Personal Information on SOLUS

If you would like the university to release financial and/or academic information to an individual (including a parent, or to an agency external to the university) you must complete an authorization through your SOLUS Student Centre. This authorization will stay in effect until you choose to cancel it.

As you manage your personal information on SOLUS, please be aware that the collection and use of this information by Queen’s is governed both by law (the Ontario Freedom of Information and Protection of Privacy Act, or FIPPA) and by the policies approved by the University Senate.

Update and Review Contact Information/Code of Conduct

Staying connected is now more important than ever, and we want to be able to reach out to you when it comes to giving you timely information on your studies, your student finances, providing you support services, or contacting designated people in the event of an emergency.

We ask that you take the time to complete these important steps to ensure we stay connected throughout your time with us, such as updating:

• Your Current Mailing Address (where you will be living as of September)
• Emergency Contact information for those you wish us to notify if needed
• Reviewing the Student Code of Conduct

By completing these steps, you are helping us provide services and support to you as you embark on this new chapter in your academic career. 

Transcripts 

If you are a brand new university student who went to high school outside of Ontario, ensure you send your final transcript to Queen’s so that we have it by August 1.

It should be mailed to:

Undergraduate Admission,
Queen’s University, Gordon Hall,
74 Union Street, Kingston, ON K7L 3N6

Are you moving into residence for the first time? Check out the residence move-in webpage for instructions, packing lists, and tips. One of our favourite tips: bring bed raisers to create extra storage under your bed.

For more information, visit: queensu.ca/residences/

Queen's Student Accessibility Services (QSAS)

Students with disabilities who require academic accommodations are strongly encouraged to register with QSAS. 

Students are required to submit documentation that verifies they are a student with a disability and describes how their disability impacts them in school. Find more information about our disability documentation requirements.

For more information, visit: queensu.ca/studentwellness/accessibility-services 

Student Academic Success Services (SASS)

SASS offers academic support to students who wish to develop their skills in critical thinking, reading, learning, studying, writing and self-management. We welcome Queen's Undergraduate and graduate students at all stages of program completion and all levels of ability. For more information: sass.queensu.ca

Student Affairs Services

At Queen's, you are never alone. Our welcoming living and learning environment offers the programs and services you need to be successful, both academically and personally. We provide support to make sure you can be as successful as possible!

Check out the Student Affairs website for more supports and services.

For information on how to navigate the Queen's campus, please consult the online campus map.

Help Strengthen the Indigenous Presence at Queen’s

Students with Indigenous ancestry can self-identify to the university at any point during their time at Queen’s.  Note that this is optional, and students can change their self-identified status at any time.

1. Log into SOLUS Student Centre 
2. Select the Profile tile
3. Select the Indigenous Self-Identification navigation
4. If you select "Yes" for Question 1 ("Would you identify yourself as a student with Indigenous ancestry?"), select Continue to open a pop-up with further (optional) questions
5. When finished, select Done to close the pop-up
6. Select Save
7. Select SOLUS Student Centre to return to the main page

Why Self-Identify?

• Connect and become a part of the growing Indigenous student population on campus
• Help the university better understand the Indigenous community to support outreach, program enhancements and Indigenous student success services

For more information and FAQs.

Apply for the Commitment Scholars Award and Bursary

The Commitment Scholars Award celebrates and recognizes demonstrated leadership in, and commitment to, racial justice, social justice, or diversity initiatives by a student in their high school or in their community. 

The award provides dedicated financial, academic, and career support to help students complete their degree.

Immigration, Refugees and Citizenship Canada (IRCC) reminds those attending Canadian post-secondary schools on study permits of the various rules related to their permit status.

• Information from IRCC can be found in both English (PDF, 502 KB) and French (PDF, 490 KB)

Citizenship and Fees

International students are defined as non-Canadian students who do not have "permanent resident" status and have had to obtain the authorization of the Canadian government to enter Canada with the intention of pursuing an education.

International students are charged the international fee, though some exemptions may apply. Learn more about the international fee, exemption categories, and what to do if your status changes.

Queen's University International Centre (QUIC)

QUIC provides support to international students, staff, and their families. 

Services for international students include: University Health Insurance Plan (UHIP), International Welcome and Orientation, advising and immigration information, English Conversation Program, social activities and intercultural training. The QUIC also offers information regarding housing options for incoming international students. Through its activities, the Centre promotes an internationally-informed and cross-culturally sensitive university community. 

To find out more about the services available please visit the QUIC website.

International Housing Support

The QUIC offers information regarding housing options for incoming international students and other community members.

Telephone: +1-613-533-2604
Email: QUIC@queensu.ca

Office of the Vice-Provost (International)

Representing more than 90 countries from all corners of the globe, Queen’s students, staff, and faculty collectively form a campus that is dynamic in nature and diverse in outlook.

Many Queen’s students enhance their education with an international experience. You may choose to study for your entire first year, or an upper-year term, at Bader College, Queen's campus in the United Kingdom. Or perhaps your sights are set on an international exchange — you can take a language course before you go!

Or perhaps you’ll choose to experience the world closer to home by getting involved in one of the many student-led organizations that are working to make life better for global citizens — socially, politically, environmentally, and economically.

Office of the Vice-Provost (International).

Education

Opening day/introduction to the program is August 31.

Medicine or Law at Queen's

New Students: You will need to make sure that you have paid your admission deposit. If you have not yet paid the admission deposit, please contact your Faculty Office – Law: 613.533.6000 ext. 71683; Medicine 613.533.2542 as soon as possible.

Returning Students: Pay all outstanding debts by July 15. 

• Log on to SOLUS to view your financial account to see if you have any outstanding debts

School of Graduate Studies and Postdoctoral Affairs

The School of Graduate Studies and Postdoctoral Affairs strives to provide a robust experience for students by offering support services, such as a comprehensive resource hub and a Professional Development Workshop Series, among others – enabling the academic, professional, and personal success of its students.

Reply to Your Offer of Admission

1. Log into the online application site with your UserID and password and click on 'OFFER' in the 'STATUS' column
2. Click 'CONTINUE', fill in the required information, and click 'SUBMIT'

Note: Applicants to the Queen's MSc (Occupational Therapy) and MSc (Physical Therapy) programs reply to offers of admission through the Ontario Universities Application Centre (OUAC) instead.

Students who have completed 24 units or more must participate in the Program/Plan selection process. This involves choosing the area of study (plan) that you wish to pursue.

Find more information about selecting your program/plan.

You will be able to see your Shopping Cart and Enrolment Appointment time in SOLUS as of July 11. 

• You cannot enrol in courses until your Enrolment Appointment, but you can log on to your SOLUS account and start adding courses to your Shopping Cart (July 18–25) and get your timetable organized
• Your Enrolment Appointment is your specific time to enrol in your courses. During your enrolment appointment some courses will have restrictions to ensure students who need certain courses to complete their degree program receive priority

When your Enrolment Appointment time begins, access the SOLUS Student Centre to enrol in your classes. If there is space available in the classes you have selected, you will be enrolled in those classes.

Your first enrolment appointment will end at 11:30 pm EST on July 25. Registration will re-open at 8 am on July 27. At this time, most enrolment restrictions will be removed. (Note: Some online classes may still have enrolment restrictions).

This registration period will end at 11:59 pm EST on July 31.

View Your Enrolment Appointment on SOLUS

1. Log into SOLUS Student Centre 
2. Select the Manage Classes tile 
3. Select the Enrolment Dates navigation 
4. Select the term for which you want to enrol 
5. Select Continue 
6. Look under Enrolment Appointments to see the date and time when the appointment begins and ends
7. When finished, select the SOLUS Student Centre to return to the main page 

If you chose some or all of your courses in July, you will have another chance to add, drop, or swap courses during Open Enrolment. At this time, enrolment restrictions will be removed from most courses. 

• Some online courses may still have enrolment restrictions

The Open Enrolment period opens at 12 am EST on August 15 and runs as follows:

• Faculty of Law: begins August 9
• All others: begins August 15

If you require assistance, please email us at solus@queensu.ca

NOTE:  You will not be permitted to add or swap classes unless you have paid your fall tuition and Student Assistance Levy.

Commerce: Years 1 and 2

Education: All years

Music: Year 1

Nursing: All years

Physical Education/Kinesiology: Years 1 and 2

Engineering and Applied Science: All years

Law: Year 1

Medicine: All years

Arts and Science: All years

Commerce: All years

Health Sciences: All years

Music: All years

Nursing: Years 2 - 4

Physical Education/Kinesiology: All years

Engineering and Applied Science: Years 2 - 5

Law: All years*

*New incoming upper-year Law students will select courses and be enrolled manually with the assistance of the JD Program Coordinator, Margaret Gordon, at margaret.gordon@queensu.ca

Students must be enrolled in at least one course in all three (3) terms in order to avoid delays in fee assessment and/or award payments.

• Graduate courses are normally chosen after consultation with your supervisor and/or department graduate coordinator
• Contact your department’s Graduate Assistant to talk about your course selection

Continuing students: Please note that you will automatically be enrolled into your thesis course

All graduate departments are currently working with the Office of the University Registrar to register you in courses. You do not need to go on SOLUS to enrol in your graduate courses. If you have any questions about what courses you will be enrolled in, please go directly to your graduate department for clarification. You should be able to view your course registration on SOLUS by mid-August.

Academic Progress Report

Academic Progress can be viewed using the Academic Progress report in SOLUS.  This will show progress towards your current program requirements.

1. Log into SOLUS Student Centre 
2. Select the Academic Progress tile
3. Select the Academic Progress navigation
4. Review details including total units completed and overall progress towards program requirements
5. Select the SOLUS Student Centre to return to the main page
    

Academic Progress Report - Access

Academic Progress Report - Interpretation

What-If Report

The What-If Report shows how courses completed, planned, and/or in progress would apply towards the requirements of a different program. 

1. Log into SOLUS Student Centre 
2. Select the Academic Progress tile
3. Select the What-If Report navigation
4. Select Create New Report
5. Note: The information that appears on the Create What-if Scenario page by default is your current academic information
6. Use the fields on the page to set up a what-if scenario based on up to three programs of study. Under Program Scenario, select options from the following drop-down menus:
   • Career
   • Academic Program
   • Academic Plan
   • Academic Sub-Plan (optional)
7. Optional: Select Browse Course Catalog to select courses for inclusion in the course what-if scenario
8. Select Submit Request link to generate your What-if Report
9. Optional: Select View Report as PDF to download the report as a PDF.  Note: Ensure the web browser allows pop-ups 
10. Select SOLUS Student Centre to return to the main page

Adding Classes to Your Shopping Cart in SOLUS

1. Log into SOLUS Student Centre
2. Select the Manage Classes tile
3. Select the Class Search and Enroll navigation
4. Select a term
5. Find classes using one of the following methods:
   1. Enter keywords under Search For Classes, such as:
      1. Exact course codes (e.g., ‘HIST 349’)
      2. Generic keyword(s) (e.g., ‘history’) to return every course that includes that word in the title/description/requisites/etc.
   2. Select Additional ways to search to search by one or more of the following:
      1. Available Subjects (E.g., ‘History’)
      2. Catalog Number
      3. Instructor Last Name
   3. Recently Viewed
6. Optional: use filters on the left of search results as necessary
7. Select a class from the search results
8. Optional: Select the hyperlink under class (e.g.: Lecture - 3325) to view more information about the class
9. Select a class option
10. Optional: Select the hyperlink under class (e.g.: Lecture - 3325) to view more information about the class
11. Review your class selection and select Next
12. (Students in multiple programs only): Select a program to which the class will apply
13. Optional: Turn the Add to waitlist if class is full button to Yes if appropriate (note: some classes do not offer a waitlist)
14. Select Accept
15. Select the Add to Cart radio button then select Next
16. Review your selection then select Submit   
17. Select Yes on the ‘Are you sure you want to submit?’ pop-up
18. Review the Confirmation screen for any error messages
19. Select Return to Keyword Search Page to add more classes to the Shopping Cart, or select SOLUS Student Centre to return to the main page

Enrol in Your Classes from your Shopping Cart

1. Log into SOLUS Student Centre
2. Select the Manage Classes tile
3. Select the Shopping Cart navigation
4. Select one or more classes from shopping cart for enrollment by selecting the relevant check boxes
5. Select Enroll
6. Select Yes on the ‘Are you sure you want to submit?’ pop-up
7. Review the Confirmation screen for any error messages
8. Select SOLUS Student Centre to return to the main page

Enrol in Classes from Class Search and Enrol

1. Log into SOLUS Student Centre
2. Select the Manage Classes tile
3. Select the Class Search and Enroll navigation
4. Select a term
5. Find classes using one of the following methods:
   1. Enter keywords under Search For Classes, such as:
      1. Exact course codes (e.g., ‘HIST 349’)
      2. Generic keyword(s) (e.g., ‘history’) to return every course that includes that word in the title/description/requisites/etc.
   2. Select Additional ways to search to search by one or more of the following:
      1. Available Subjects (E.g., ‘History’)
      2. Catalog Number
      3. Instructor Last Name
   3. Recently Viewed
6. Optional: use filters on the left of search results as necessary
7. Select a class from the search results
8. Optional: Select the hyperlink under class (e.g.: Lecture - 3325) to view more information about the class
9. Select a class option
10. Optional: Select the hyperlink under class (e.g.: Lecture - 3325) to view more information about the class
11. Review your class selection and select Next
12. (Students in multiple programs only): Select a program to which the class will apply
13. Optional: Turn the Add to waitlist if class is full button to Yes if appropriate (note: some classes do not offer a waitlist)
14. Select Accept
15. Select the Enroll radio button then select Next
16. Review your selection then select Submit
17. Select Yes on the ‘Are you sure you want to submit?’ pop-up
18. Review the Confirmation screen for any error messages
19. Select Return to Keyword Search Page to enroll into more classes, or select SOLUS Student Centre to return to the main page

If you drop a course, you may receive a refund based on how far into the term you are. Check the drop date schedule.

Dropping Classes in SOLUS

1. Log into SOLUS Student Centre 
2. Select the Manage Classes tile
3. Select the Drop Classes navigation
4. Select one or more classes to drop by selecting the relevant check boxes
5. Select Next
6. Review selection and select Drop Classes
7. Select Yes on the 'Confirm that the following class(es) are to be dropped' pop-up
8. Review the Confirmation screen for any error messages
9. Select SOLUS Student Centre to return to the main page

Update Classes

1. Log into SOLUS Student Centre   
2. Select the Manage Classes tile 
3. Select the Update Classes navigation
   • Note: Please make sure all instructions are read prior to proceeding with editing classes   
   • Optional: View details of class by selecting links under the “Class” column   
4. Choose a class to update by selecting the arrow beside the “Status” column 
5. Step 1: Alternative Class Option: View list of alternative class options and details. Select alternative class of interest by selecting checkbox beside “Class” column  
   • Note: Alternative Class Options will only appear if alternative options are available
   • Optional: View further details of classes by selecting links under the “Class” column   
6. Select the Next button 
7. Step 2: Class Preferences: View class preference and option to be added to the waitlist if the preferred alternative class is full
   • Optional: Select information icon for more details on waitlists
8. Select the Accept button
9. Step 3: Review and Submit: Review class update request, taking note of the currently enrolled class and replacement class details. 
10. Select the Submit button
11. Select Yes on the confirmation pop-up
12. Review the Confirmation screen for any error messages
13. Select SOLUS Student Centre to return to the main page

Swap Classes

1. Log into SOLUS Student Centre  
2. Select the Manage Classes tile 
3. Select the Swap Classes navigation
   • Note: Please make sure all instructions are read prior to proceeding
4. Under the "Swap This Class" section, select the class you want to swap from the drop-down
5. Under the "With This Class" section, select a new class using one of the available options:
   • Search for Classes
   • Select from Shopping Cart
   • Enter Class Number
6. Select the Search button
7. Search for Classes: if you selected this option in step 5, you will be able to search for classes being offered in the same term
8. Review the "Confirm Class Swap" page to ensure all details are accurate
9. Select Submit
10. Select Yes on the "Are you sure you want to submit?" pop-up
11. Review the Confirmation screen for any error messages
12. Select SOLUS Student Centre to return to the main page

Class Schedule

1. Log into SOLUS Student Centre 
2. Select the Manage Classes tile 
3. Select the View My Classes navigation 
4. Use options on the page to filter as necessary: 
   • Select By Class or By Date to view the corresponding information 
   • Checkboxes at top to filter Enrolled, Waitlisted, and/or Dropped classes 
5. Optional: Select Enrolment Deadlines to view deadline date 
6. Optional: Select Printable Page to render the class schedule in an easily-printable format 
7. When finished, select SOLUS Student Centre to return to the main page    

Course History

1. Log into SOLUS Student Centre   
2. Select the Academic Records tile 
3. Select the Course History navigation 
4. View details for each courses, including: 
   • Class 
   • Description  
   • Term 
   • Grade  
   • Unit 
   • Status 
5. Optional: Select a class to view Class Information (for Taken, and In Progress courses) 
6. Optional: Select the Filter icon to filter by course status (Taken, In Progress, Transferred, Planned) 
7. When finished viewing Course History, select the SOLUS Student Centre to return to the main page

Transfer Credit Report

1. Log into SOLUS Student Centre    
2. Select the Academic Records tile 
3. Select  the View Transfer Credit Report navigation. The screen will show you all transfer credits that you have received, including:
   • Source Institution
   • Transfer Term
   • Incoming Course
   • Status
   • Equivalent Course
   • Units
   • Grade
4. When finished viewing the Transfer Credit Report, select SOLUS Student Centre to return to the main page