Student Guide

Faculty of Education students should refer to the following pdfs for their specific registration information for summer 2022.

• Consecutive Education Students Only (PDF, 355.5 KB)
• Primary-Junior French as a Second Language Multi-Session Students Only (PDF, 354 KB)
• Indigenous Teacher Education – Community Based Students Only (PDF, 372 KB)
• Technological Education Multi-session Program Students Only (PDF, 355 KB)

NetID

Your NetID is your passport to student online services at Queen’s, such as: your student email, your SOLUS Student Centre, and onQ. Without it, you will be unable to access these services, so setting up your NetID is the first step.

• If you do not yet have a Queen’s NetID and password, activate one now
• The password you set up for your NetID will be the same for SOLUS, email, and all services requiring you to log on. You should never give out your NetID and password

Queen's Email

In order to ensure that your information remains private and is secure, the university will only use your @queensu.ca email account to communicate with you, so be sure to use this email account when contacting us and to check it on a regular basis.
Find information on setting up your @queensu.ca email.

MyQueensU Portal

The MyQueensU Portal functions as a personal ‘home page’ for students. After logging into the Portal with your NetID and password, you will be able to access your Queen’s email account and enter the SOLUS Student Centre. You will also be able to access the Message Centre, where important notices will be posted. Go to your MyQueensU Portal.

SOLUS Student Centre

How to update important contact information for Registration

The SOLUS Student Centre is the place where you will find everything relating to your student academic and financial record at Queen’s.

Once you have logged into the MyQueensU Portal, click on the red ‘SOLUS’ icon in the top right hand corner of the page.*

You’ll find information on:

• Academics – registering for classes, making changes to classes (add/drop/swap), Verification of Enrolment and viewing your grades
• Biographic/Demographic Information – your mailing address, emergency contact information, release of information permissions, and phone numbers
  •  Make sure your mailing address is up to date in SOLUS! This is important, so that any mail you receive gets to you
• Finances – fee statements, payments and payment options, unapplied credits or charges due, banking information, and account activity
• Financial Aid – Queen’s awards and scholarships that you have been granted, links to online bursary applications
• Services – applying to graduate, ordering transcripts, and finding important forms such as your T2202 Income Tax Certificate
• Applications to Queen’s academic programs

* Students also employed as staff at Queen’s (including graduate students employed as teaching assistants) will access SOLUS from the 'My Applications' tab and the Student/HR Admin link.

For tutorials on how to use SOLUS, check out the SOLUS Help section of our website.

Banking Information

Do we have your banking information? You can update your information in the SOLUS Student Centre in the Finances section. Your Canadian banking information permits Queen’s to, when appropriate, process refunds directly into your bank account.

Please remember that:

• Queen’s will not deduct payments directly from your bank account. You must make payments using one of the options listed on our how to pay page
• Awards administered by the Student Awards Office will be deposited to your student account, not your personal bank account. Award payments will be held in your student account to be applied to all current and future due university charges (e.g. fall term tuition, fees, residence, winter term tuition). How Queen’s Financial Aid is Paid

Access to your Personal Information on SOLUS

If you would like the university to release financial and/or academic information to an individual (including a parent, or to an agency external to the university) you must complete an authorization through your SOLUS Student Centre. This authorization will stay in effect until you choose to cancel it.

As you manage your personal information on SOLUS, please be aware that the collection and use of this information by Queen’s is governed both by law (the Ontario Freedom of Information and Protection of Privacy Act, or FIPPA) and by the policies approved by the University Senate.

Update and Review Contact Information/Code of Conduct

Staying connected is now more important than ever, and we want to be able to reach out to you when it comes to giving you timely information on your studies, your student finances, providing you support services, or contacting designated people in the event of an emergency.

We ask that you take the time to complete these important steps to ensure we stay connected throughout your time with us, such as updating:

• Your Current Mailing Address (where you will be living as of September)
• Emergency Contact information for those you wish us to notify if needed
• Reviewing the Student Code of Conduct

By completing these steps, you are helping us provide services and support to you as you embark on this new chapter in your academic career. 

Transcripts 

If you are a brand new university student who went to high school outside of Ontario, ensure you send your final transcript to Queen’s so that we have it by August 1.

It should be mailed to:

Undergraduate Admission,
Queen’s University, Gordon Hall,
74 Union Street, Kingston, ON K7L 3N6

If you are staying in Residence, you will need to complete your Residence Application, and pay the deposit prior to June 8, 2021. Watch for your weekly Residence newsletter in your Queen’s email!

Are you moving into residence for the first time? Check out the residence move-in webpage for instructions, packing lists, and tips. One of our favourite tips: bring bed raisers to create extra storage under your bed.

Queen's Student Accessibility Services (QSAS)

Students with disabilities who require academic accommodations are strongly encouraged to register with QSAS. 

Students are required to submit documentation that verifies they are a student with a disability and describes how their disability impacts them in school. Find more information about our disability documentation requirements.

Students can begin the registration process online.  Alternatively, they can submit their documentation in one of several secure ways.  More information can be found on our website. 

• Once their disability documentation has been reviewed, QSAS will contact students to book a confidential, personal appointment with an Accessibility Advisor 
• Together with the student, advisors develop a support plan that may include accommodations, referrals to on-campus services, and other supports as needed 

Students are encouraged to contact QSAS if they have any questions about their eligibility for services, how to register, or to book an advising appointment.

Student Academic Success Services (SASS)

SASS offers academic support to students who wish to develop their skills in critical thinking, reading, learning, studying, writing and self-management. We welcome Queen's Undergraduate and graduate students at all stages of program completion and all levels of ability. For more information: sass.queensu.ca

Student Affairs Services

At Queen's, you are never alone. Our welcoming living and learning environment offers the programs and services you need to be successful, both academically and personally. We provide support to make sure you can be as successful as possible!

Check out the Student Affairs website for more supports and services.

For information on how to navigate the Queen's campus, please consult the online campus map.

Help Strengthen the Indigenous Presence at Queen’s

Students with Indigenous ancestry can self-identify to the university at any point during their time as a student at Queen’s.

1. Login to your SOLUS student account at myqueensu.ca
2. Scroll down to the bottom of the page to “Personal Information”
3. On the left side, click the dropdown menu labelled “other personal”
4. Select 'Indigenous Self-Identification' and complete the information

Why Self-Identify?

• Connect and become a part of the growing Indigenous student population on campus
• Help the university better understand the Indigenous community to support outreach, program enhancements and Indigenous student success services

For more information and FAQs.

Apply for the Commitment Scholars Award and Bursary

The Commitment Scholars Award celebrates and recognizes demonstrated leadership in, and commitment to, racial justice, social justice, or diversity initiatives by a student in their high school or in their community. 

The award provides dedicated financial, academic, and career support to help students complete their degree.

Immigration, Refugees and Citizenship Canada (IRCC) reminds those attending Canadian post-secondary schools on study permits of the various rules related to their permit status.

• Information from IRCC can be found in both English (PDF, 502 KB) and French (PDF, 490 KB)

Citizenship

If you are not a Canadian citizen, Permanent Resident (Landed Immigrant), or a person registered as Indigenous within the meaning of the Indian Act, you are charged the international fee (see Undergraduate Tuition Fees or Graduate Tuition Fees).

A number of exemptions may apply to International students. A short description of each of these categories follows. Each of these cases must be examined individually by fee assessment staff in the Office of the University Registrar, in Gordon Hall.

International students who qualify for an exemption are charged domestic fees (refer to the relevant domestic dropdowns on the Undergraduate Tuition Fees or Graduate Tuition Fees pages). International students with questions about their fees or payments can contact the Office of the University Registrar by telephone at 613-533-6894 or by fax at 613-533-2068.

Exemption Categories

To be exempt from the international fee rate, a person must fall into one of the exemption categories. A complete listing can be viewed in the following PDF:

International Fee Exemption Categories (PDF, 96.3 KB)

Status Changes

If your status in Canada changes during the term it must be reported with supporting documents to the Office of the University Registrar.

Documentation must be provided before the Ontario government enrolment count dates to affect fees for that term:

Undergraduate Students

• November 1
• February 1
• May 25
• July 23

Graduate Students

• November 1
• February 1
• June 30

Queen's University International Centre (QUIC)

QUIC provides support to international students, staff, and their families. 

Services for international students include: University Health Insurance Plan (UHIP), International Welcome and Orientation, advising and immigration information, English Conversation Program, social activities and intercultural training. The QUIC also offers information regarding housing options for incoming international students. Through its activities, the Centre promotes an internationally-informed and cross-culturally sensitive university community. 

To find out more about the services available please visit the QUIC website.

International Housing Support

The QUIC offers information regarding housing options for incoming international students and other community members.

Telephone: +1-613-533-2604
Email: QUIC@queensu.ca

Office of the Vice-Provost (International)

Representing more than 90 countries from all corners of the globe, Queen’s students, staff, and faculty collectively form a campus that is dynamic in nature and diverse in outlook.

Many Queen’s students enhance their education with an international experience. You may choose to study for your entire first year, or an upper-year term, at the Bader International Study Centre, Queen's campus in the United Kingdom. Or perhaps your sights are set on an international exchange — you can take a language course before you go!

Or perhaps you’ll choose to experience the world closer to home by getting involved in one of the many student-led organizations that are working to make life better for global citizens — socially, politically, environmentally, and economically.

Office of the Vice-Provost (International).

Education

Opening day/introduction to the program is August 31.

Medicine or Law at Queen's

New Students: You will need to make sure that you have paid your admission deposit. If you have not yet paid the admission deposit, please contact your Faculty Office – Law: 613.533.6000 ext. 71683; Medicine 613.533.2542 as soon as possible.

Returning Students: Pay all outstanding debts by July 15. 

• Log on to SOLUS to view your financial account to see if you have any outstanding debts

School of Graduate Studies

The School of Graduate Studies strives to provide a robust experience for students by offering support services, such as a comprehensive resource hub (The Habitat) and a workshop series (Expanding Horizons), among others – enabling the academic, professional, and personal success of its students.

Reply to Your Offer of Admission

1. Log into the online application site with your UserID and password and click on 'OFFER' in the 'STATUS' column
2. Click 'CONTINUE', fill in the required information, and click 'SUBMIT'

Note: Applicants to the Queen's MSc (Occupational Therapy) and MSc (Physical Therapy) programs reply to offers of admission through the Ontario Universities Application Centre (OUAC) instead.

Students who have completed 24 units or more must participate in the Program/Plan selection process. This involves choosing the area of study (plan) that you wish to pursue.

Find more information about selecting your program/plan.

You will be able to see your Shopping Cart and Enrolment Appointment time in SOLUS as of August 3.

• You can’t enrol in courses until your Enrolment Appointment, but you can log on to your SOLUS account and start adding courses to your Shopping Cart and get your timetable organized
• Your Enrolment Appointment is your specific time to enrol in your courses. During your enrolment appointment some courses will have restrictions to ensure students who need certain courses receive priority

When your Enrolment Appointment time begins, access the SOLUS Student Centre to enrol in your classes. If there is space available in the classes you have selected, you will be enrolled in those classes.

Your first enrolment appointment will end at 11:30 pm EST on August 16. Registration will re-open on August 18, at 8 am EST. At this time, most enrolment restrictions will be removed. This registration period will end on August 22.

View Your Enrolment Appointment on SOLUS

1. On the main page of SOLUS, Click on the Details link, under the Enrolment Dates section on the right side of the SOLUS Student Centre, to view Enrolment Appointments
2. In the Enrolment Appointments section, check under Appointment Begins to see the earliest date that you can begin enrolling in courses. You can enrol anytime between then and your Appointment Ends date

If you chose some or all of your courses, you will have another chance to add, drop, or swap courses during Open Enrolment. At this time, enrolment restrictions will be removed from most courses. 

• Some online courses may still have enrolment restrictions

The Open Enrolment period is as follows:

• Faculty of Education: August 18 to September 18
• Faculty of Law: August 11 to September 22 (3L); August 13 to September 22 (2L)
  • Last drop day for Law: October 8
• All others: August 30 to September 20 (fall term classes), or January 21 (winter term classes)

If you require assistance, please email us at solus@queensu.ca

Commerce: Years 1 and 2

Education: All years

Music: Year 1

Nursing: All years

Physical Education/Kinesiology: Years 1 and 2

Engineering and Applied Science: All years

Law: Year 1

Medicine: All years

Arts and Science: All years

Commerce: Years 2 - 4

Music: All years

Nursing: Years 2 - 4

Physical Education/Kinesiology: All years

Engineering and Applied Science: Years 2 - 5

Law: All years*

*New incoming upper-year Law students will select courses and be enrolled manually with the assistance of the JD Program Coordinator, Margaret Gordon, at margaret.gordon@queensu.ca

Students must be enrolled in at least one course in all three (3) terms of 2020-21 in order to avoid delays in fee assessment and/or award payments.

• Graduate courses are normally chosen after consultation with your supervisor and/or department graduate coordinator
• Contact your department’s Graduate Assistant to talk about your course selection

Continuing students: Please note that you will automatically be enrolled into your thesis course

All graduate departments are currently working with the Office of the University Registrar to register you in courses. You do not need to go on SOLUS to enrol in your graduate courses. If you have any questions about what courses you will be enrolled in, please go directly to your graduate department for clarification. You should be able to view your course registration on SOLUS by mid-August.

1. On the main page of SOLUS, click on the ‘other academic…’ dropdown box and select What-if Report. Click the Go button
2. On the What-if Report Selection page, click the Create New Report button or click a previously generated report to view it
3. On the Create What-if Scenario page you can:
   1. Select different programs to compare how your current credits would fulfill various plans
   2. Add courses from the Course Catalog, by clicking the Browse Course Catalog link, to see how that reflects in the degree plans

   Click the Submit Request link to generate your What-if Report.

Add Classes to your Shopping Cart

Enrol in Your Classes

1. On the main page of SOLUS, Under the Academics section, click the Enrol link
2. Select the Term that you wish to add classes for. Click the Continue button
3. There are two ways to add courses to your shopping cart:
   • To automatically add a course, enter the Class Number and then click Enter
   • Click the Search button
4. Select the desired Course Subject and add at least one other Search Criteria. Click the Search button
   • When searching for an online class, change the Course Career from Undergraduate to Undergraduate online
5. Click on the Section Name link to learn more about a class such as, course description and prerequisites
6. After reviewing the Class Detail click the:
   • Select Class button to add this course or,
   • View Search Results button to return to the Search Results page
7. (Optional) If the class requires it, select a laboratory or tutorial section to accompany the lecture and then click the Next button to continue
8. Confirm the time of class and review any other important class information. Click the Next button to continue
9. The class will be added to your shopping cart ready for you to enrol. If you have a valid Enrolment Appointment, click the Proceed to Step 2 of 3 button to begin the enrolment process
10. This page confirms the details for the course. To secure your place in the course, click the Finish Enrolling button
11. If there are no errors, the course will be added to your schedule

If you drop a course, you may receive a refund based on how far into the term you are. Check the drop date schedule.

1. On the main page of SOLUS, click on the ‘other academic…’ dropdown box and select Enrolment: Drop. Click the Go button
2. Select the desired term and click the Continue button
3. Select the course(s) you wish to drop by checking the box beside the course and then click the Drop Selected Classes button
4. Confirm that you selected the correct course(s) and when ready, click the Finish Dropping button
   • If there were no errors, the class will now be removed from your schedule

Edit Classes

1. On the main page of SOLUS, click on the ‘other academic…’ dropdown box and select Enrolment: Edit. Click the Go button
2. Select the desired term and then click the Continue button
3. Select the new tutorial/lab that you want to enrol in and then click the Next button
4. Confirm the new details of the class and then click the Next button
   • Confirm your selection. When you are ready, click the Finish Editing button
   • If there are no errors, your schedule will be updated accordingly

Swap Classes

1. On the main page of SOLUS, click on the ‘other academic…’ dropdown box and select Enrolment: Swap. Click the Go button
2. Select the desired term and then click the Continue button
3. In the Swap This Class section, select the class that you would like to remove from your schedule. In the With This Class section, replace it by either: searching for a new course and clicking the Search button, selecting a course from your shopping cart and clicking the Search button or, entering the Class Number and clicking the Enter button
4. Once you have selected a class, you will need to review the information and confirm your choice. To continue, click the Finish Swapping button
5. If successful, the first course will be removed from your schedule and the second one will be added. Your schedule will be updated accordingly

Class Schedule

1. On the main page of SOLUS, click on the ‘other academic…’ dropdown box and select Class Schedule. Click the Go button
2. Select the desired term and then click the Continue button
3. All classes that you are currently enrolled in will then be displayed in a list form. If you would prefer a graphical schedule, click the Weekly Calendar View option

Course History

1. On the main page of SOLUS, click on the ‘other academic…’ dropdown box and select Course History. Click the Go button
2. From this screen, you will be able to view your complete course history at Queen's, listing each by:
   • Course Name/Number
   • Description
   • Term
   • Grade
   • # of Units
3. The course list may also be sorted by any of the aforementioned categories

Transfer Credit Report

1. On the main page of SOLUS, click on the ‘other academic…’ dropdown box and select Transfer Credit: Report. Click the Go button
2. You will be taken to the View Transfer Credit Report page to view all transfer credits including courses taken at other institutions, Advanced Placement, International Baccalaureate, etc.