Continuous Improvement Review Process for COVID Response

In the fall of 2020 Dr. Wendy Craig (Psychology) began to probe the impact of Covid-19 on the Faculty of Arts and Science community. Through a series of ThoughtExchanges she gathered insights into the ways in which the pandemic was changing people’s lives and challenging the norms of just one year ago.

The result of that research was the Continuous Improvement Review for COVID Response which the Faculty of Arts and Science and Queen’s University will use as a template to address the challenges of the pandemic. A first of its kind at Queen’s, the research can also benefit other faculties or other post-secondary institutions.

During a series of seven ThoughtExchanges, Dr. Craig focused on the main question of “How could Queen’s University provide better support during the COVID-19 pandemic?”

Eight main themes emerged from the responses of staff, faculty, and students:

  • Mental health
  • Communication
  • Too high expectations
  • Recognition and value of work
  • Equity
  • Connectedness and community
  • Operational considerations
  • Access to university for work, research, and recreation
Continuous Improvement Review Process for Covid Response Infographic


To read more about Dr. Craig's research and COVID-19, please see the recent story Leading & Listening: The Community Speaks

Please also see the story Glass half full: Dean Crow looks back at the year that was and sees hope for the future 

Initiatives Emerging from COVID Review

Staff Initiatives

View Response

Graduate Initiatives

View Response

Undergraduate Students Initiatives

View Response

Undergraduate and Graduate Chairs and Assistants Initiatives

View Response

ThoughtExchange Presentations


Undergraduate and Graduate Students


Undergraduate and Graduate Assistants 

Department Heads

Department Embedded Support

Educational Support Professionals

ThoughtExchange Reports

Department Heads

Staff and Faculty

Department-Embedded Support