Queen's University

PASS & Academic Advising

Advising Options During the Registration Period

The registration period (August 9 to 20) and the Open Enrollment Period (August 30 to September 20) are the busiest times of year in the Student Services Office. To assist as many students as possible in a timely manner, during these times we will not be offering our usual academic advising appointments, degree quick checks, email advising, or our Friday afternoon Zoom sessions. Instead, all of our staff will be offering assistance – both registration-related help and academic advising via telephone at 613-533-6708 (first year students) and 613-533-2470 (upper year students) on a first-come, first-served basis. Our phones are answered from 9:00 am until noon and 1:00 to 4:00 pm EST, Monday to Friday. From August 9 to 20 we will also be offering a daily Zoom drop in session from noon until 1:00 pm to answer any registration-related questions you have.

Registration Hiatus

Our registration hiatus will take place from August 23 to 27. During this time our office will be open virtually but with reduced services available. Academic advising will only be available on an emergency basis by phoning our main line at 613-533-2470.

Our regular advising services will resume again on Monday, September 20.

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Webinars

Registration Refresher Webinar

Are you in a Degree Plan and wondering what courses to pick next year? What do you need to take to graduate? When is registration this year? 

If you have these questions we can help! Come to our “Registration Refresher” webinar to find out where to find your Degree Plan requirements, which courses to take and when, how many electives you should take and when you have to register. We will also offer some handy tips and tricks to make registration as smooth as possible.  

This event will be on Friday, July 30 from 11:00 am to noon EST via Zoom.

Register in advance for this webinar

Students Going Into Second Year

You are a unique and special group to Arts and Science because while you are now an upper year student it’s likely the first time you will be setting foot on campus this September. We want to take the opportunity to welcome you and to help you navigate all of our systems and services. Please join Sanyu and Angie on Thursday, August 5 from 3:00 to 4:00 pm for a webinar where they will share all of the information you need for a smooth transition to life on campus.

Register in advance for this webinar

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Zoom Drop In Sessions

Zoom Pre-Registration Drop-In

Have questions about registration? Drop in and chat with an academic advisor! We will be offering a pre-registration Zoom Drop-In session Q&A on Friday, August 6 from 2:00 to 4:00 pm.

Join Zoom Meeting

Meeting ID: 978 5481 7868

Passcode: 854097

Daily Zoom Drop-Ins

What does this error code mean? How many electives should I be taking? If you have any questions during the registration period, pop into our Zoom session over lunch to get some quick help. Daily Zoom drop-in sessions for registration questions will take place from noon to 1:00 pm starting on Monday, August 9 and ending on Friday, August 20.

Join Zoom Meeting

Meeting ID: 966 3152 8119

Passcode: 294625

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PASS video-call appointments and online booking system

If you’ve got questions about your academics, we’ve got answers and we’ve made it easier for you to book us! Our Peer Academic Support Service (PASS) advisors are now offering a one-on-one, video-call appointments and we have a new online booking system so you can choose a time slot that fits your schedule. Then, a PASS advisor will call you through Microsoft Teams at the time that you have booked. As always, you can email questions to passhelp@queensu.ca, and you’ll receive a written reply from a PASS advisor.

Book your appointment now: https://passhelp.youcanbook.me

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Friday Afternoon Drop In Advising Via Zoom

If you have quick questions and wish to drop for a 10-minute, one-on-one appointment with an academic advisor, please join us via Zoom on Fridays from 1:30-3:00 pm EST. Note that space is limited.

Join Zoom Meeting

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To Drop or Not to Drop: Student Services Webinar

To Drop or Not to Drop, That is the Question: Assessing your Progress and Making Decisions

Can I drop a class? When do I have to decide? How can I make up missed credits? What implications does dropping have for someone in my situation?  If you are feeling overwhelmed with your course load, this session will outline some options and provide you with some answers to help you make these big decisions.
 
If you missed the webinar, don't worry! 
 
 
Passcode: Fuk!i5x%
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Peer Academic Support Service for First-Year Students

What is PASS?

Peer Academic Support Service (PASS) is a volunteer service that is run through the Faculty of Arts and Science to assist first-year students. The service is designed to ease student transition into university and to promote academic success. Peer Advisors address common questions and concerns (scheduling, plan requirements, SOLUS, and selecting courses) during confidential, non-judgmental advising sessions. PASS also deliver brief presentations at key periods during the year to address common questions and concerns of Arts and Science students, such as preregistration for second year plans and courses.

Who is PASS?

The PASS team is made up of upper year volunteers from a range of programs and disciplines in the Faculty of Arts and Science. All Peer Advisors have been trained to comment and answer questions concerning all areas of study.

Meet the 2020/2021 Pass Team!

Speak with a Peer Advisor for questions about:

  • Navigating SOLUS 
  • Adding/dropping courses
  • Using the Arts and Science Course Calendar
  • Choosing and changing degree programs, plans, and courses
  • Continuing & Distance Studies
  • Summer Studies
  • Referrals to other services

Speak with an Academic Advisor in the Faculty Office for questions about:

  • Dual Degrees: Questions about dual degrees (for example, an Arts and Science degree along with a degree from another faculty such as Commerce)
  • Academic Withdrawal: Taking time off from your degree (ex. if you are sick, if you are taking a year off for travel, etc)
  • Transfer Credits: Transferring credits from the IB program or other universities
  • Transfer to other Faculties: Consult an advisor from both Arts & Science and the Faculty into which you wish to transfer
  • Appeals to the Associate Deans (Academic): Advisors can discuss your options and guide you through the appeal process
  • Letters of Permission: Navigating the application process for taking a course for credit at another University

Letters to QECO: Advisors can provide students with 'credits completed over and above' letters for Qualifications Evaluations Council of Ontario.

Drop-in Advising Details

Send your questions to passhelp@queensu.ca and we will connect with you to chat online with a Peer Advisor.

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Academic Advising Services for Upper-Year Students

Am I on track to graduate?

You can run your own Academic Requirements Report via SOLUS. Find instructions on how to run and read your report on our Academic Requirements Reports webpage. 

Need a double-check? We now have a handy tool to help with this inquiry! You can now submit a Degree Check request online and you’ll receive a degree audit by e-mail. Please allow up to a week for a response.

What grades will I need to earn this year?

To find out what specific grades you will need to earn this year to reach your GPA goals, check out our handy GPA calculator. This tool will allow you to run through a number of different grade scenarios to help you make decisions about dropping classes, taking extra classes, repeating classes, etc.

I want to talk to an academic advisor.

Here are all the different ways you can receive some academic support:

  • Call us: 613-533-2470

Our phone line is staffed Monday-Friday, 9am-12pm and 1pm-4pm. During peak periods, it may take some time to get through to our lines but know that we are working as hard as we can to help you and your patience is very appreciated.  

Academic Advising:

We ask that you read the Frequently Asked Questions below and run your Academic Requirements Report and review it prior to making an academic advising appointment.    

  • Prebooked appointments

We offer online 30-minute academic appointments via Microsoft Teams that can be prebooked in advance. Please call us at 613-533-2470 to schedule a time.

  • Intake appointments
    We also offer a number of same-day 30-minute phone or online appointments, including some evening appointments. Please call us at 613-533-2470 to schedule a time for later that day. Note that appointments are limited so we recommend calling early to request a time. Our phone lines open at 9:00 am Eastern Standard Time.
  • Email Advising
    If you prefer to receive academic advising via email, please copy, paste, complete and email this information to asc.academic@queensu.ca: full name, student number, program and year, as well as a detailed list of your questions. We aim to reply to emails within 48 to 72 hours but if volume is particularly heavy it may take longer to receive a response.

I need non-academic support.  

Although the University is operating remotely at this time, all of our student support services are still available.

  • Mental health appointments are available remotely via Therapy Assistance Online (TAO) for students who need to speak to a counsellor.  
  • For general counselling inquiries, email counselling.services@queensu.ca  
  • Medical appointments are available remotely (phone and online) for some requests. For general health inquiries, email health.services@queensu.ca  
  • Health lifestyle appointments are available remotely for students who want help changing a health behaviour. For general inquiries, email healthed@queensu.ca  
  • “TAO” is Therapy Assistance Online. This is an interactive tool for Queen’s students. You can access it here: https://queensu.ca/studentwellness/TAO  
  • Empower Me is a 24/7 phone service for crisis situations and scheduled sessions that allows students to connect with qualified counsellors, consultants, and life coaches for a variety of issues. 1-844-741-6389 You can also log in to the Empower Me website and use "Studentcare" as the password or download additional Empower Me student assistance tools on the iAspiria mobile app. Enter "Studentcare" as the Login ID and select "Student" in the drop-down menu. Good2Talk for post-secondary mental health support - call1-866-925-5454, available 24/7 or text GOOD2TALKON/ALLOJECOUTEON to 686868  

If you require academic accommodation, you can find information to how to register through Student Accessibility Services: https://www.queensu.ca/studentwellness/accessibility-services/

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Degree Quick Check Form

Welcome to the Degree Quick Check Station!

Need to make sure that you are on track to graduate? Fill out the form below.

Degree Quick Check Form

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