Academic Advising

Regular advising services will be temporarily closed from July 18 to September 19 to assist as many students as quickly and efficiently as possible in preparation for the 2022-23 academic year. Please see below for information on how to connect with our office for help during this time.

Registration - July 18 to July 29

During this 2-week period we divert all of our staffing resources to assist students with class selection. We will offer advising by phone on a first-come, first-served basis to help as many students as quickly as possible to ensure they can register in their required classes on time. Our email services will not be available at this time.   

Time-sensitive questions related to registration: call us at 613-533-2470.

Simple questions:

• call us at 613-533-2470
• connect with us on LiveChat through the Arts and Science website
• drop in to our lunch-hour Zoom-drop in (these sessions are designed for very short conversations – 10 min max). Join a session at: https://queensu.zoom.us/j/91578440789?pwd=QzZTaG11OTd0WTJ6a3Zzc0t6R2tFdz09

First-year Students:  contact us through our first-year registration hotline. Call us at (613) 533-6708 if you need help with registration or have any other questions.  Our phone lines will be open Monday through Friday from 9:00 am to noon; 1:00 to 4:00 pm EST.  We will offer extended hours from 4:00 to 7:00 pm EST on July 18 and 19.  

Students with non-urgent issues and questions not related to registration are encouraged to contact us once our regular services resume in the fall, if possible.

Arts and Science Pause Day – July 26

Registration Pause Day. No registration activity can be completed in SOLUS

Arts and Science Hiatus – August 1 to 14

During this time, SOLUS will be closed and there will no registration activity of any kind. Most Department offices will be closed. The Faculty Office will remain open but will operate on reduced services – this means we will not be offering any academic advising; we will not be processing appeals or letter of permission applications or return to study forms. 

Our asc.studentservices@queensu.ca email account will be monitored for urgent inquiries.                           

Open Enrolment – August 15 to 26

During this period, we will assist students on a first-come, first-served basis by phone from 9:00 am to noon, and 1:00 to 4:00 pm, Monday to Friday. Students should call 613-533-2470. If our front-line staff can’t answer your questions, we will transfer you to the advising line for assistance.

Open Enrolment – August 29 to September 19 (Zoom Drop-In and In-Person, 10 min appts)

During this period we will assist students on a first-come, first-served basis both online and in-person. Students should call our office at 613-533-2470 or drop in (main floor Dunning Hall).

If our front-line staff can’t answer your questions, we will add you to either our in-person or Zoom queue along with an approximate time of when you can expect to connect with the advisor. We ask students to limit their questions to 10 -12-minute sessions, if possible. 

Regular Advising Services Resume - September 20

• Academic Calendar - details on degree plans, course lists, and course descriptions.
• Academic Progress Report in SOLUS - designed to give you advice on what courses you will need to take to complete your degree.
• GPA Calculator - determine the grades you need to obtain a specific cumulative GPA, or input your predicted grades and find out your GPA.
• Major Maps and MyMajorMap tool - major-specific advice on academics, extra-curriculars, networking, international opportunities and career development all in one place.
• Academic Consideration - for situations where extenuating circumstances are interfering with your ability to complete academic requirements related to a course(s) for a short period of time.
• Academic Appeals - you want to request a review of (or to challenge) an academic decision they have received.
• Change of Plan - learn how to submit a change of program, plan, or certificate request. 
• Preparing an Academic Plan - a downloadable PDF guide to create your academic plan.
• Dropping a Course - Should I Stay or Should I Go Webinar - feeling overwhelmed with your course load? this session will outline some options and provide you with some answers to help you make these big decisions.

We hope the resources above have helped answer some of your questions – we are here to advise you if you still have questions or would like to discuss your options further.

Please note: PASS advising is only available to on-campus students.

Peer Academic Support Service (PASS)

PASS is a volunteer service that is run through the Faculty of Arts and Science to assist first-year students to ease student transition into university and to promote academic success. The PASS team is made up of upper-year volunteers from a range of programs and disciplines in the Faculty of Arts and Science. All Peer Advisors have been trained to comment and answer questions concerning all areas of study.

Speak with a PASS Advisor for questions about:

• Navigating SOLUS 
• Adding/dropping courses
• Using the Arts and Science Academic Calendar
• Choosing and changing degree programs, plans, and courses
• Continuing & Distance Studies
• Summer Studies
• Referrals to other services

Meet the 2021-2022 PASS team

Connect with a PASS advisor

Choose a 30-minute time slot that fits your schedule through our online booking system. You will receive an email to meet through Microsoft Teams at the time that you have booked. Be sure to join the link 5 minutes prior to the start time. Your PASS advisor will connect with you there.

Book Now

As always, you can also email your questions to passhelp@queensu.ca to receive a written reply from a PASS advisor.