Do you need help? Please see below for supports and resources available at Queen’s for students, faculty, and staff.
Please also share with classmates and colleagues if they need it and help us to make sure that everyone in our community has the resources and support they need.
Staff & Faculty
We are committed to achieving a healthy and sustainable workplace that enhances and supports the well-being of all employees.
The Queen’s Human Resources (HR) Get Help page provides information and resources related to the Employee and Family Assistance Program, your Group Benefits, and additional supports. Note:
- The Employee and Family Assistance Program (EFAP) offers confidential, professional, and personalized wellness services that are available to you and your family, 24/7. Services range from counselling, assessments, toolkits, videos, podcasts, and more. The confidential EFAP 24-hour support phone number is 1-877-789-7572. Additional information is on the Get Help page.
- The Gold Folder is a printable guide for assisting employees in distress. Learn how to recognize, respond, and refer when colleagues need support and understand the signs of distress that colleagues could be experiencing.
- The Green Folder resource provides faculty and staff with information to help them identify and respond to students in distress.
Faculty members may also wish to reference Teaching in Times of Crisis from the Centre for Teaching and Learning.
The FAS Healthy Communities webpage also includes a robust collection of supports for everything from Mental Health to Professional Growth and more.
Students
Student Health and Wellbeing
Student Wellness Services (SWS) supports the personal, academic, and social health development of students at Queen's University by providing a range of programs and services, from booked appointments to supports and accommodations with disabilities, information on extenuating circumstances, health insurance, and events and training. Note:
- The Get Help Now webpage for urgent, emergency, after-hours and 24/7 resources.
Queen’s also offers Cultural Supports, including Queen's Cross-Cultural Counsellor, Faith and Spiritual Life offers multi-faith, non-judgmental support at chaplain@queensu.ca, and the Queen's University International Centre holds drop-in in-person or virtual advising, Monday to Thursday, 10-11am and 2-3 pm, or book an appointment through the QUIC website.
The Yellow House Student Centre for Equity and Inclusion is comfortable and accountable spaces and resources for queer, trans, Black, Indigenous and/or People of Colour (QTBIPoC)-identifying students.
Safety Support
Safety on campus is a priority for the university, and everything possible is being done to ensure the safety of our community. The university is closely monitoring any threats to the safety of its students, staff and faculty and Campus Security is on heightened alert.
- The Principal and the leadership team will put in place any precautions and protections necessary to keep our community safe. If you have any concerns about your physical safety, contact Campus Security or local police immediately.
- Anyone on campus can also utilize the Blue Light Emergency Phones located throughout all Kingston campus locations, or contact the campus Emergency Response Centre, at 613-533-6111.
- The campus has supports for personal safety, including AMS Walkhome, Safe Walk or the Lone Worker Program if working alone at night (Campus Security, 613-533-6080).
- Students, faculty, and employees are encouraged to download and use the SeQure App. SeQure provides a quick way to contact emergency services and other supports. By activating the push notifications in the app, users can proactively receive emergency/safety notifications.
- Any campus community member who experiences or witnesses any hate-motivated act is encouraged to report it and/or connect with the Human Rights and Equity office for support.
Academic Advising
If you are dealing with unexpected extenuating circumstances that are impacting your studies, there are options available to provide you with some flexibility and relief.
- Academic Consideration is an option available to all Arts and Science students in need of an assignment extension, test or exam deferral, etc.
- Dropping courses is another option to provide some relief. The last day to drop courses is the end of Week 8 of term. View more Important Dates.
- Academic petitions may be an appropriate option for courses past week 8 or up to one year after the course has taken place (to request late course drops, Credit standing, an extension of an incomplete grade, etc.)
- Voluntarily withdrawing from studies for a term, a year or even longer is also an option.
If you are struggling in general with your academics, it's best to chat with an academic advisor. We can give you some advice and help you with an academic plan to explore options and reduce stress. You can connect with us via the Advising webpage.